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            TeamViewer

            Customer Success Story

            Shaw Media

            Compliant with everything the IT department needs to do

            Gerry Belec, Director, Technology and Design, Global News

            I conduct all the training in real time from my office. Crazy how much time TeamViewer saves!

            Global Television, the television network of Shaw Media, is the home of many of Canada’s most-loved television brands. Global Television reaches almost 100% of English-speaking Canadians across the country. Global National, the early-evening national newscast, attracts almost a million viewers every weekday.

            Challenges

            • Troubleshooting and maintaining IT issues in 52 systems across 11 markets
            • Traveling costs for on-site training across Canada
            • Improving latency timing on pushing out hi-res graphics

            Solution

            TeamViewer dramatically reduced time spent on IT troubleshooting across all 52 systems. The massive travel costs once spent for sending training teams across Canada were entirely eliminated. TeamViewer created new and more efficient options for collaborating with teams and vendors that never previously existed.

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