In the corporate world, software to capture screens can be an extremely useful tool. Crucial stakeholders or managers can observe important team meetings that they are not able to attend in-person, which allows them to stay up-to-date on project progress or follow the course of technical problem resolution. Furthermore, screen recording enables IT admins to document problems they see on remote devices, as well as the actions taken to resolve them; this helps to inform future activity should the issue recur.
Support teams can greatly benefit from TeamViewer’s desktop screen recorder as it offers the opportunity to reflect and improve upon the quality of the support and service provided. Examples of both negative and positive interactions help to train new staff, while recurrent problems can be highlighted and addressed. Indeed, the transparency of the tool enables the customer experience to be evaluated and strengthened, helping to improve businesses’ customer satisfaction and retention rates.
For managers, educators, and HR staff, screen recording makes it possible to distribute knowledge to a wider audience, saving time and resources. Rather than regularly presenting the same webinar to new hires, you can simply record the presentation and then distribute the material as part of the onboarding process. This ensures that all employees receive the same level of information irrespective of where they are based and avoid potential scheduling conflicts.