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            Customer Success Story

            Avaya

            Avaya guarantees customer support throughout Germany with TeamViewer, whenever and wherever the need arises.

            Thomas Wollenhaupt, Customer Support Engineer Avaya

            This ability to support customers faster, more efficiently, and professionally in the case of escalation via TeamViewer also naturally improves our quota of successful remote support.
            Avaya
            Avaya Logo

            Avaya is a leading global provider of communications systems for businesses of all sizes. It offers solutions for unified communications, contact center, and networking as well as services for the optimum protection of customer business processes.

            Challenges

            • Customer support via mobile devices
            • Stable desktop sharing with low resource consumption
            • Remote maintenance with support for the latest product and market developments

            Solution

            Use TeamViewer for collaboration between customers and support technicians including support for mobile devices as well as the latest operating systems.

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