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            Customer Success Story

            ISAGRI

            Ensuring customer satisfaction rates of more than 96%

            says Mathieu Savalle, Customer Support Manager.

            The Customer Relations Managers love the control for its reliability and execution ability; customers recognize its intuitiveness,
            isagri

            ISAGRI, a global player in developing new technologies for agriculture, viticulture, agricultural supply and accounting, relies on TeamViewer online communication solutions to support its 115,000 customers.

            Challenges

            • Helping users address usage problems
            • Intervening in real-time and providing a customized quality of service
            • Addressing complex issues remotely, without diverting the user from his or her core business

            Solution

            Technical support with TeamViewer has accelerated and transformed ISAGRI’s customer relations processes, among other improvements. This development is a testimony to the group’s commitment to its users and its ability to adapt to its environment.

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